Door to Door Shipping
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We Collect | We Ship | We Deliver
Arrange collection of your excess baggage, luggage, boxes and sports equipment, follow their journey with our state-of-the-art tracking system and deliver them anywhere in the world
Corporate Solutions
Gerson Baggage offers employers direct invoice solutions when moving their employees abroad. Get in touch to see how we can help make the process smoother and more efficient for you and your employees.
Baggage Delivery Service
Gerson Baggage are specialists in providing international baggage delivery services for people moving abroad. We help you send baggage abroad without incurring large airline fees. As an international moving company, we help our customers with comprehensive removal packages to ensure you have everything you need when moving abroad.
What is Baggage Delivery?
Baggage delivery services involve shipping any excess baggage and belongings you might have to the country of your destination.
If you are moving abroad you will likely need a baggage delivery service as airlines will only allow you to travel with a certain amount of personal baggage. This is also often referred to as airfreight shipping.
Why use Baggage Delivery?
Using a baggage delivery service means that you don’t have to spend time waiting around at the airport for your bags to arrive and you can avoid paying large fees.
Using a baggage delivery service is also usually more cost-effective too, and your bags can be delivered to your new residence.
How it works?
Booking
Complete our simple booking form
Collection
We will collect your shipment from an address of your choice.
Tracking
We track your shipment throughout it’s journey with our state-of-the-art tracking system.
Delivery
Have your shipment waiting for you at your chosen destination.
How Does Excess Baggage Delivery Work?
If you are looking to ship baggage abroad it couldn’t be simpler. Rather than pay expensive airline fees, using a baggage delivery service means you can keep costs down when moving abroad. It can also be much more convenient and easier than waiting around in the airport to collect your belongings.
Baggage delivery works in 4 simple steps;
- Book your Delivery – book when you want your bags to arrive at your destination.
- Pack your Items – pack your remaining belongings and items into a secure case, parcel or box, ready for transporting internationally.
- Track your Items – we will keep you up to date on where your belongings are and their expected arrival dates.
- Delivered to Your Door – your baggage will be delivered directly to your door, making it much easier for you to move.
What Can You Send as Baggage?
Another common question for baggage delivery is what kind of items can be packaged and sent, but you can send anything as baggage. Many people prefer to send their belongings in a regular suitcase, as this makes things easier for them to pack the items and they feel their items are secure. But you can send packing boxes, crates or all kinds of items as baggage. If you have large and bulky items you want to send then these can be sent as they are if they are secured.
If you have a lot of items to send and are unsure of weight limits then make sure you get in touch with Gerson Relocation for a quote. We can take care of all your shipping needs and make sure that your items get delivered safely.
Frequently Asked Questions about our baggage delivery service
Looking for answers about our door-to-door excess baggage service? Our comprehensive FAQ section covers everything you need to know. From how the service works to pricing, packing tips, and delivery timelines, we've got you covered. Discover how our reliable, hassle-free service can streamline your travel experience by handling your excess baggage from pick-up to delivery at your destination. Whether you're moving abroad or just need to send extra luggage, our FAQ provides clear, concise answers to help you plan with confidence.
1How do I prepare my items for collection?
Simply have your items ready to go and ensure that the Air Waybill (shipping label) is attached to your luggage. Gerson Relocation is not responsible for providing any packing materials, all boxes are owner packed.
Please note that the following items must be packed in an airline compatible shipping box which can be sourced online.
- Golf bags
- Bicycles
- Skis
- Snowboards
- Ski boots
- Musical instruments
2Delivery Dates / Time?
These are approximate. Standard delivery time 9am – 5pm.
3Do you collect or deliver on Saturday or Sunday?
For prices and availability of weekend collection or delivery contact our Customer Support Team
here
4Are there items that cannot be sent?
- Animals (including birds, fish, insects, larvae, pupae etc.)
- Animal products (including but not limited to ivory, fur, and garments trimmed with fur)
- Antiques and artworks
- Bullion
- Complete firearms and firearm parts, ammunition, explosives, weapons
- Dangerous/hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods, and any goods specified as such under International Air Transport Association regulations (“ATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
- Flowers and plant products
- Human remains or ashes
- Illegal goods (goods considered illegal in the origin, the transit points, and/or the destination countries, including but not limited to pirated goods, counterfeit goods, and narcotics)
- Imitation (replica) firearms, toy guns, weapons, explosive devices, or ammunition
- Medical samples (including but not limited to bodily fluids and tissue samples)
- Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers)
- Perishable items that require a temperature-controlled environment
- Pornography
- Prescription drugs and pharmaceutical products
- Tobacco
- Foodstuffs, perishable food articles, and beverages requiring refrigeration or other environmental control, including, but not limited to: wine, beer, spirits, and champagne.
- Packages that are wet, leaking, or emit an odor of any kind or packages wrapped in Kraft paper.
- Knives
- Fragile items (including but not limited to crockery and china, any item containing glass, televisions, computers, data storage devices, paintings) unless professionally and adequately packed and wrapped.
5Can I send extra-large items such as sports equipment?
Yes, you can ship items such as:
For prices and further details please contact us here .
Extra-large items must be packed in a travel case specifically designed for that piece of equipment. When contacting us please have details of weight and size of item(s) to be shipped (size and weight details required are length, width and height – including packaging).
- Kayaks
- Bikes - most common bike box size (110 x 28 x 82cm), mid-range bike 8-10kg
- Canoes
- Surfboards
- Windsurf and sails
- Hanging gliders
- Pole vaults, etc.
For prices and further details please contact us here .
Extra-large items must be packed in a travel case specifically designed for that piece of equipment. When contacting us please have details of weight and size of item(s) to be shipped (size and weight details required are length, width and height – including packaging).
6Is there a cancellation fee?
If you cancel your order, no refund is payable by Gerson Baggage and depending on the circumstances, Gerson Baggage may also charge a cancellation fee to cover administrative charges of £25 (plus VAT at the prevailing rate, where applicable).
7Does my luggage get X-rayed?
Luggage may be X-rayed for security purposes and any camera film or other items may be harmed by the radiation from the x-rays.
8Can the collection date be changed?
Yes, contact us here
9Possible to request a specific collection date?
If the delivery date is very time sensitive, then we recommend allowing 1-2 extra working days due to possible delays resulting from Customs high volumes.
10What are size and weight allowances of luggage and how is the price calculated?
- Luggage shipping cost (the chargeable weight) is based on both the size and weight of your items. The cost of each item is calculated by the greater of: the weight in kg or the dimensions converted to a weight in kg.
- The prices displayed are based on the weight you select, and the appropriate size is available for you to see or amend in the booking process.
- The heaviest weight for a single item is 30kg / 66lb.
- If any item measures more than 120 cm in any dimension, DHL, FedEx, TNT, and UPS classify it as an 'Oversize Piece' and apply a surcharge.
- To avoid oversize surcharges, the largest single dimension for a single item should be less than 120cm.
- All items are weighed and measured in transit; if your item exceeds the allowance booked, the additional cost due will be charged automatically to your card.
11How do I determine whether the weight or the size is greater?
Firstly the size is converted to a weight using the following simple calculation: multiply the three dimensions of your luggage in cms (width x height x length) and the divide by 5000. This gives you the cm size converted to a kg weight.
To convert dimensions to kg = (Length cm x Width cm x Height cm) divide by 5000.
Example: 83cm x 40cm x 30cm / 5000 = 19.92kg (weight)
The cost of shipping is calculated per item of luggage (2 x 10 kg + 1 x 20 kg is a different cost to 2 x 20 kg).
Measurements must include wheels, handles and bulges.
Example dimensions of a suitcase / box
Dimensions of a standard 40kg suitcase / bag
- Length = 32 cm
- Width = 64 cm
- Height = 96 cm
- Length = 25 cm
- Width = 51 cm
- Height = 76 cm
- Length = 58 cm
- Width = 58 cm
- Height = 58 cm
- Length = 46 cm
- Width = 46 cm
- Height = 46 cm
12Can I estimate the weight and dimensions? How do I measure my luggage?
You can book with estimated weights and dimensions.
All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.
When measuring your item, this should be done from the widest, highest and longest points including bulges, wheels and handles.
You can enter the weight and dimensions in any order which will alter the price accordingly.
13Do I pay or my company pays?
For both methods you will receive a voucher code, if your company is paying the voucher code will be result in an amount taken off the ‘Total payable’. If you are paying, the voucher code will not effect the ‘Total payable’. This is an internal code to assign your move to your company.
Please note: There may be tax implications if claiming back via expenses
Please note: There may be tax implications if claiming back via expenses
14How can I create an account?
Creating an account enables you to login to track your consignment. After payment click on ‘create an account’ and the below screen will be shown.
15Am I required to complete any customs forms?
We fill in, complete and submit all required paperwork on your behalf to the required regulatory authorities. You simply supply collection and delivery address, details of the items being sent and travel related details and of course – you pack your luggage.
16What is an Air Waybill?
An Air Waybill is a paper ticket containing your collection and deliver details as well as a unique tracking number. This is emailed by Gerson Relocation Baggage Team to self-print. If they create an account which we recommend the air waybill is there to download, they can also upload passport and inventory.
17What emails will I receive during the booking and shipment process?
- Booking Confirmation
- Important Information (e.g. prohibited items, links to FAQs)
- Add Additional Details - This email is only sent when applicable to the trip, i.e. is route specific
- Documents Email - Shipping labels to print and attach to luggage/shipment
- Pre Pickup - Sent 24 hours before pickup to remind the customer
- Pickup Confirmation
- Out For Delivery
- Delivery Confirmation
18What are the collection times?
If the collection location is in London, a 2-hour timeslot Monday to Friday between 09:00 and 17:00 is provided. Everywhere else the standard timeslot is Monday to Friday between 09:00 and 17:00. If you require a timed pickup this can be arranged at an additional expense depending upon location.
19Tracking capability?
Our state-of-the-art system and our experienced staff track every shipment 24/7. If you want to track your shipment, we provide a link for tracking in the 'Confirmation of your Luggage Collection' email, screenshot below. Additionally we send a subsequent 'Confirmation of Luggage Shipment with Delivery Driver Email' followed by a 'Confirmation of Luggage Shipment Delivery' Email.
20What happens if I arrive at the destination after my goods?
If it’s only a few days, there will be no charge and the baggage is kept locally, during this period the courier will remain in touch with you to ask when delivery can take place. If it’s more than a few days, you will either need to arrange a later collection date or have someone take delivery on your behalf at destination. Most serviced apartments have a concierge person / facility who can look after it until you arrive.
21Are my goods signed for on collection and delivery?
- On collection, the goods can be handed over by anyone at the address, i.e. someone else can hand over on your behalf.
- There is no signature required at collection.
- On delivery, you aren’t required to be at the address; however, the person receiving them at the address must sign for the goods.
22What happens if there are levies and charges depending on customs?
In the unlikely event of levies and charges are incorrectly applied, to avoid delay of the shipment, we recommend paying these upon request forwarding the details to us and we will assist in attempting to effect the repayment of these.
23Are there any locations that aren’t covered?
The current situation is no service to and from Russia, India, Pakistan, Argentina, Syria and Turkey.
24Which courier is used – DHL, FEDEX, TNT and UPS?
We use a variety of integrators (including the above) as well freight forwarders, airlines, courier companies etc. We use the best blend of service according to the individual shipment needs. As a general rule, if the collection is in London we will collect with one of our London drivers, most other collections are carried out by the integrators.
